Cisco Supervisor Desktop Software Download

Cisco Supervisor Desktop Software Download ->

Cisco Supervisor Desktop Software Download

On the Unified CCX Configuration navigation bar, click the Teams hyperlink and click the Add a new Team hyperlink and click a name in the Team Name column. Select an agent name in the Resources Assigned to other Teams list and use the arrow icon to move it into the Assigned Resources list and click Update to apply the changes. The login screen appears. If the agent already has a defined user record, click the Find button to select it. Mobile Applications Cisco Proximity Cisco Technical Support .

When an agent is assigned to a team, their supervisor can barge-in and/or intercept any call being handled by any agent within this team. Create skills This step applies only if you are using Unified CCX Enhanced or Premium. Or, if you feel this message is in error, please:Email technical support for 24×7 assistance. identify the resource group, and click Add. Configuration location: From the Unified CCX administration menu bar, choose Applications > Application Management. An agent has the following user interface options: Use Cisco Agent Desktop (CAD) with a Cisco Unified Communications phone Use CAD with the Cisco Unified Communications Communicator Cisco Unified Communications Phone Agent (no software required on the agent’s PC) Browser-based IP Phone Agent with a Cisco Unified Communications phone or a Cisco Unified Communications Communicator. Release Notes (28) A description of new features; system requirements, limitations, and restrictions; caveats, and troubleshooting information for a particular software release. Solutions and Architectures Borderless Networks Collaboration . Home Skip to content Skip to footer . Click Update to apply the changes.

Create resource groups. Therefore, your choices in CSQ and Agent Configuration determine the pool of agents that are qualified to receive the call. Procedure location: The Installing Agent Desktop section and the Installing Supervisor Desktop section in the Cisco CAD Installation Guide. The Unified CCX Enhanced and Premium packages can route incoming calls to agents who have the necessary skill or sets of skill to handle the call. For agent monitoring, supervision can begin after the call connects to the agent. Click Next to select the required Resource Selection Criteria. This is a one-time activity, which is to be carried out after completing the initial configuration of Unified CCX. Contacts Feedback Help Site Map Terms & Conditions PrivacyPrivacy Statement CookiesCookie Policy Trademarks . Procedure location: The User Management Menu Option section in the Cisco Unified CCX Administration Guide. a62f3694b4
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